ACK - Inbox Zero for Jira Mentions#

Welcome to the ACK - Inbox Zero for Jira Mentions documentation!

ACK adds a lightweight acknowledgment layer to Jira mentions. It captures every @mention directed at you into a single inbox, letting you read, review, and acknowledge work in seconds — without cluttering comment threads with “seen” or “ok” replies.

Table of Contents#

  1. Introduction
  2. Features
  3. Support and Contact
  4. Installation
  5. Quick Start

Introduction#

In fast-moving teams, Jira @mentions are everywhere: questions, clarifications, decision points, visibility pings. But silence is ambiguous — was it seen? Is a reply coming? Should someone follow up?

ACK introduces a simple concept: acknowledgment without the conversation, but with full collaborative efficiency.

Every @mention is captured into a personal dashboard where you quickly review context and mark items as acknowledged. That status becomes visible to your teammates, eliminating guesswork and reducing low-value follow-ups.

The result:

  • Cleaner comment threads
  • Fewer follow-up messages
  • Faster async collaboration
  • Shared confidence that important messages were noticed

Features#

Personal Inbox#

All @mentions directed at you appear in a focused inbox. No digging through issues. No missed context. Just a clean review queue built for fast, async work.

Sent Tracking#

See the status of mentions you’ve sent to others. Know which ones have been acknowledged and which still need attention.

Bulk Acknowledgment#

Select multiple mentions and acknowledge them in a single action. Handle your inbox efficiently without processing items one by one.

Keyboard-First Navigation#

Navigate your inbox, select items, acknowledge mentions, and switch views entirely from the keyboard. Designed for power users who want speed.

History#

Review previously acknowledged mentions at any time. Undo an acknowledgment if you need to revisit something.

Support and Contact#

We’re dedicated to ensuring that your experience with ACK is excellent. If you ever run into challenges, have questions, or just want to provide feedback, we’re eager to hear from you.

Here’s how you can reach out to us:

  • Email: Feel free to drop us a line anytime at contact@softgrown.com. We’re here to help, whether you have a simple question or need in-depth assistance.

  • Support Portal: For a direct line to our dedicated support team, please visit our Support Portal. It’s the quickest way to get in touch and ensures that we can track and respond to your concerns effectively.

Installation#

Follow this straightforward guide to install ACK on your Jira Cloud instance.

  1. Access Atlassian Marketplace: Log in to your Jira Cloud instance and navigate to Apps > Explore more apps.
  2. Search for ACK: Type “ACK” in the search bar and open the app.
  3. Install & Confirm: Click Get app and confirm any prompts.
  4. Access ACK: After installation, navigate to Apps > ACK to open the mentions inbox.

Quick Start#

Acknowledging Your First Mention#

  1. Navigate to Apps > ACK to open the ACK dashboard
  2. Your Inbox shows all unacknowledged @mentions directed at you
  3. Review a mention — you’ll see who mentioned you, the issue context, and a brief preview
  4. Click the Ack button on a row (or press Ctrl + Enter) to acknowledge it
  5. The mention moves to your History and your teammate sees it’s been acknowledged

Checking Sent Mentions#

  1. Switch to the Sent tab to see mentions you’ve directed at others
  2. Each item shows whether the recipient has acknowledged it
  3. Switch to Sent History to see completed items

Working in Bulk#

  1. Use checkboxes (or Space key) to select multiple mentions
  2. Click Ack Selected (or press Ctrl + Shift + Enter) to acknowledge all at once
  3. Use Ctrl + A to select all items on the current page
EULA Next